Latest · SaaS

EU VAT for a non-EU software company: the OSS registration, the zero threshold and what it costs to file

A non-EU company owes VAT on its first euro of software sold to EU consumers: there is no EUR 10,000 allowance outside the EU. The rate in all 27 countries, registering for the non-Union OSS in Ireland, the 10th-day rule, the quarterly return worked through, the evidence of customer location, reverse charge for business customers, and what filing yourself costs against Paddle, Lemon Squeezy, Polar, Creem and Stripe Managed Payments at EUR 5,000 and EUR 50,000 a month.

October 31, 2026

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Biz59 LLC is a small company in New York. We build and run eleven products, most of them with one sign-in, and we write about what we see in software, AI and startups.

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SaaS

SOC 2 for a five-person SaaS: what the audit costs and when a customer really needs it

Type 1 or Type 2, what Vanta, Drata and Secureframe sell for in 2026 (Vendr medians of $20,000 to $24,934 a year), auditor and pen test fees, a full year-one budget for five people ($36,500 to $46,500 in cash), what a bridge letter can and cannot do, which buyers stall without the report and the break-even deal size.

October 30, 2026

SaaS

Support with two people: the response times customers expect from a small SaaS and how to meet them

Published benchmarks (62% of companies never answer an email; a one-hour first reply puts a SaaS in the top 15%), what Plausible, Transistor, Buttondown and Fathom promise, how two people cover a week without 63-hour Friday gaps, 2026 prices of shared inboxes, help desks and AI replies ($0.75 to $2.00 a resolution) with a worked example, where an AI answer angers customers, and six numbers to check every Monday.

October 30, 2026

SaaS

The first salesperson at a small SaaS: when to hire, what to pay and how long until they earn it back

The signs founder-led sales has done its job (10-20 referenceable customers, a 15-25% win rate), 2026 pay and quota norms (median AE OTE $200,000, quota 4.6x OTE, 48% at quota, 6.2-month ramp), a month-by-month payback for a $12,000-a-year product (month 15 to 21 depending on attainment), the commission clauses that matter, a 90-day plan and the signs it isn't working.

October 30, 2026

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