Latest · SaaS

Annual or monthly: the discount that pays for itself at a small SaaS

What Zoom, Slack, Calendly, Notion and Shopify take off for annual (16.7 to 24.8 per cent), how many customers choose it (ChartMogul's 2024 data), the retention gap, and a worked $29 plan: year-one revenue, the break-even discount, the cash that is not revenue yet, refund rules and the renewal notice.

October 28, 2026

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Biz59 LLC is a small company in New York. We build and run eleven products, most of them with one sign-in, and we write about what we see in software, AI and startups.

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SaaS

Why they cancelled: the exit questions a small SaaS asks and what the answers change

Between a fifth and a third of a small SaaS's lost customers never chose to leave: their card failed. Stripe's and Recurly's churn splits, why renewals fail (40.6% insufficient funds), what retries and emails recover (51% to 70%), the one exit question to ask, published save rates, the California cancel-button rule, a worked 500-customer example and a one-page monthly churn review.

October 28, 2026

Guide

Download my data, delete my account: answering privacy requests on time

Someone has asked for a copy of their data, or to be deleted. GDPR gives you one month, California 45 days. What the answer must contain, where one person's data hides, what you may keep after a delete, a worked timeline, and how to run it from a footer link without building an admin panel.

October 27, 2026

Guide

Offboarding the last day: the accounts, keys and devices a ten-person company takes back when someone leaves

Five dated cases where a leaver's access stayed on, an eight-item leaver sheet, the last day hour by hour (money and admin first), what Google Workspace (20 days) and Microsoft 365 (30, 60, 93 and 365 days) do with a removed user's mail and files, and what a forgotten account costs, from $0 to a $150 OneDrive reactivation.

October 25, 2026

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